Mental health and wellbeing

Confidential advice and support service for working seafarers and families
Available online 24/7

Recently extended to families of working seafarers

The Society has joined forces with the Big White Wall to provide mental health and wellbeing advice and support service to working seafarers based in the UK who may be struggling to cope. The service has now been extended to the families of working seafarers, with the Sailors’ Children’s Society (SCS). To find out more go to and watch their video about how to register.

Big White Wall provides online support 24/7 in a safe, supportive and anonymous environment. Services include access to trained counselors, a support network, self-help materials and one to one therapy.

So far the majority of seafarers accessing the service have been using the information and self-help resources or chatting to like-minded people about their problems. But live therapy is also available – it’s just like conventional face to face therapy but it’s delivered online via webcam, audio or instant messaging. So if you want to see your therapist you can, but if you would prefer to talk without being seen that’s also possible.

You can access the BWW service straight away and it only takes a few minutes – just click on one of the links below. They go to a very short questionnaire that all potential users are asked to complete. Please be assured it is entirely anonymous.

Big White Wall is currently the major provider of online mental health services and is regulated and approved by the Care Quality Commission, with a CQC rating of ‘good’. They are highly respected and successful, running similar schemes in partnership with the NHS, universities, Armed Forces and local authorities. With funding from the Society, free support from Big White Wall is now available to any serving merchant navy seafarer or fisherman based in the UK.

About Big White Wall

  • Talk to others who feel like you
  • Trained counsellors online at all times
  • 24/7 – online or via app for Android and iOS
  • Totally anonymous
  • Online self-help programmes
  • Take as many as you like
  • Covers topics such as depression, anxiety, weight management, stopping smoking and many more
  • 1:1 online therapy sessions
  • Webcam, audio and instant messaging
  • Choose your therapist and pick session times to suit you (including evenings and weekends)

arrow_footer Click here to check out the Big White Wall website for a taste of what they do

What users say:

‘BWW is there 24/7 so you can use it any time.’

‘BWW has helped me find other people who are going through the same feelings.’

‘I feel very safe using BWW.’