Seafarers Advice & Information Line

0800 160 1842


SAIL is an advice and information service provided exclusively for seafarers and their families.

The Seafarers’ Advice and Information Line (SAIL) offers free, confidential and impartial advice and information to working and former UK-based seafarers and their dependants. This now includes Royal Navy and Royal Marines personnel. SAIL is run by Greenwich Citizens’ Advice Bureau on behalf of the Seafarers Hospital Society and has been helping seafarers for 27 years.

The advisers at SAIL understand the difficulties often faced by people who work at sea and those they leave onshore. They can provide practical help and support in a number of ways.

The team includes a specialist money adviser who works with seafarers and their families to help them manage financial problems, and trains others to provide similar support.

Contact SAIL for advice and information on:

  • Debt and other money issues
  • Welfare benefits, tax credits, pensions
  • Employment
  • Housing
  • Consumer and legal issues
  • Immigration
  • Relationship and family issues

SAIL can also provide practical support:

  • Making sure you get any benefits you are entitled to
  • Helping with filling in forms
  • Negotiating with other agencies

Also in this section

Emergency responseĀ 

If you are a seafarer and have been affected by Covid-19, we are here working hard to support you during the pandemic in a number of ways.

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Mental health and wellbeing

Working at sea can be challenging to your mental health too. We fund Togetherall to offer a free, confidential online service to seafarers who need help with mental health and wellbeing issues. It includes access to trained counsellors, a support network, self-help materials and one-to-one therapy.

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Dreadnought Medical Service

The Dreadnought Medical service is based at St Thomasā€™ Hospital in London. The Dreadnought Medical service offers NHS treatment for working seafarers who due to the nature of their work are unable to make routine appointments, and are not permitted to work if they have certain medical conditions, in case of an emergency whilst at sea.

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